MTN Mobile Money Uganda Ltd has assured customers of safety of mobile money services.

This is contained in its public notice in relation to a message circulating on social media in which an anonymous person claims the disappearance of Ush 2.7M (Two million and seven hundred thousand Uganda shillings) off their Mobile Money wallet.

In the message, the anonymous person alleges that insiders in MTN have access to customers’ secret PINs which they use to withdraw their money.

“MTN Mobile Money Uganda Ltd would like to assure all its thirteen million active customers, that their Mobile Money PIN (Personal Identification Number) is secret information inaccessible to anybody inside or outside the company, except the customer,” clarifies MTN in a statement.

The company appealed to its customers to follow the golden rules of security when transacting using MTN Mobile Money which include:

  1. Under no circumstances should a customer share their PIN, code or the One-Time Password (OTP) with anyone.
  2. Do not use simple PIN combinations that can easily be guessed; e.g., 0-0-0-0-0 or 1-2-3-4-5; if a customer is currently using one, we urge them to change the PIN immediately.
  3. MTN will call its customers using Telephone number 031 212 0000 only. Should anybody call a customer on behalf of the Company with an alternative number, please consider them to be a fraudster and call our customer care helpline 100 for confirmation.

MTN says If customers follow the above 3 golden rules, nobody can have access to their Mobile Money wallet without the customers entering the 5-digit secret PIN into their phone themselves explicitly or unconsciously.

MTN Mobile Money Uganda Ltd is regulated by the Bank of Uganda and is managed to the highest international standards of good corporate governance with zero tolerance to fraud.

The company has invested heavily in state-of-the-art secure mobile money platforms and robust cyber security IT-systems to ensure safety and security of Mobile Money system and customer data.

“We ask all our customers to remain vigilant and immediately contact us via our customer service helplines in case of any attempt by fraudsters to access their Mobile Money wallets.”

Kungu Al-Mahadi Adam is an experienced Ugandan multimedia Journalist with a background of fact checking and thorough research. He is very passionate about current African affairs particularly Horn of Africa. He...

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